Resources & Emergency Protocol

Emory offers a comprehensive range of supportive services and resources that are available to every member of the university community including students, faculty, staff, family, and friends.

For life-threatening emergencies, contact 911 if you are off campus or Emory Campus Police at 404.727.6111 if you are on campus.

ISSS has created wallet-sized emergency contact cards for you to carry for reference in the event of an emergency. Pick one up from our office!

Travel signature/validation concerns

Please note that these instructions only apply to individuals in F or J status.

If you are reviewing this information during an official Emory University closure, please note that ISSS will review travel signature/validation requests upon the re-opening of the office. If you are in need of a travel signature/validation, please submit the Travel Information Update e-form (found under the "General Services" tab in ISSS Link) as well as review the information below for further guidance.


Can I enter the US using a tourist visa? 

Please do not attempt to enter the US as a tourist. US immigration law prohibits taking classes while on B or Visa Waiver (i.e. ESTA).  Doing so will have immediate and long-term negative consequences.  Also, changing immigration status within the US normally takes 8-12 months, and during the application pending period, enrolling in courses is not permitted. 


I have already left the US but do not have my Form I-20/DS-2019 with me, will I be able to re-enter the US?

If time permits, you may request a new I-20/DS-2019 to be sent to you electronically by completing the Travel Information Update e-form in ISSS Link. When you receive the electronically sent I-20/DS-2019, download, print, sign, and date it in pen and present it to the CBP officer upon entry into the US.

If you do not have an I-20/DS-2019 with a valid travel signature, it is possible that your airline will not allow you to board a US-bound airplane. ISSS recommends that you change your flight schedule so that you will have a valid travel signature when you board your US-bound flight.


What will happen if I try to enter the US without an I-20/DS-2019 with a valid travel signature?

If your airline allows you to board the plane without your immigration document and/or a valid travel signature, there could be three (3) possible outcomes at the US airport upon arrival:

  • The immigration officer might just rely on your electronic SEVIS record in their system and admit you into the US for “D/S” which means a full duration of status/studies.
  • The immigration officer might admit you for 30 days under the I-515A temporary admission provision. 
    • If this happens, please come and meet with your ISSS advisor immediately (within two business days) as this is time-sensitive. 
  • The immigration officer might not let you enter the US. 

Can ISSS send me a digital copy of my I-20/DS-2019?

Yes. If time permits, you may request a new I-20/DS-2019 to be sent to you electronically by completing the Travel Information Update e-form in ISSS Link. When you receive the electronically sent I-20/DS-2019, download, print, sign, and date it in pen and present it to the CBP officer upon entry into the US.


What should I do if I experience difficulties when going through US Customs?

Should you encounter any difficulties at the airport, please calmly ask the immigration officer to call Emory ISSS at 404-727-3300 (during business hours) or 404-727-6111 (outside of business hours). The latter number is available 24/7 as it connects to Emory Police, and they know how to reach an ISSS on-call staff.

Immigration emergencies

What to do if you experience an immigration-related emergency, such as:

  • Loss of your passport or other important documents while overseas
  • Visit by government officer at home or on campus (note: do not sign anything. Politely ask a government officer if you can call Emory ISSS or your home country consulate)
  • Detainment at US port of entry like airports (note: do not sign anything. Politely ask an immigration officer if you can call Emory ISSS or your home country consulate)
  • Threat of deportation (note: do not sign anything. Politely ask an immigration officer if you can call Emory ISSS or your home country consulate)

During normal office hours (8:30 a.m.–5 p.m.), call ISSS at 404.727.3300.

Outside of regular office hours, call the Emory Police Department at 404.727.6111 and their dispatcher will connect you with an ISSS staff member.

Other emergencies

If you are on campus, contact Emory Police Department at 404.727.6111. If you are off campus, call 911.

You may experience an emergency such as:

  • Car accident
  • Criminal activity
  • Missing persons
  • Suicidal thoughts
  • Homicidal thoughts
  • Natural disasters (tornado, flood, etc.)
  • Sexual assault and misconduct 
  • Violence
  • Other incidents

Campus Resources

Emory offers a comprehensive range of supportive services and resources that are available to every member of the university community including students, faculty, staff, family, and friends.

ISSS is here to help you, but you may also want to take advantage of these resources on campus for other issues such asl: culture shockl, stress, conflicts with classmates or professors, financial problems, scams:

Counseling Center 404.727.7450
Residence Life 404.727.7631 housing@emory.edu
Student Health 404.727.7551 Student Health Portal
Emory Helpline (9 p.m. – 1 a.m.) 404.727.HELP (4357)
Student Intervention Services 404.430.1120
Faculty Staff Assistance Program 404.727.WELL (9355) efsap@emory.edu
Ombuds Office 404.727.1531 ombuds@emory.edu
Office of Equity and Inclusion 404.727.0434 odei@emory.edu